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Overview

We comply with the Consumer Guarantees Act (CGA) of New Zealand. This legally binds us to refunding or repla

To be eligible for a return, your item must be in similar condition to when you received it.

Please note, we can not refund a product if:

We can refund the product if within a reasonable amount of time from purchase:

To avoid problems later in your products life, it is essential that you seek professional PC cleaning services to minimise the risk of overheating, circuit shorts and component degradation.

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

Exchanges

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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